FAQs

What are your payment options

  • Cash on Delivery 
  • Bank Transfer or Bank Deposit 
  • GCash (via PayMongo)
  • Credit/Debit Card (via PayMongo)
  • PayPal

 

How much is shipping?

  • Standard Nationwide Delivery - 120 PHP
  • FREE Delivery - for orders above 999 PHP

 

What is the lead time for delivery?

  • For Standard Delivery 
    • Metro Manila - 3-5 days
    • Provincial - 7-10 days (inter-island may take 10-14 days) 
  • We also accept same-day or next-day pickup

     *It can sometimes take an additional 2 to 3 business days during peak periods.

 

What are your bank account details? 

  • BDO - Antonio Rafael C Punzalan - C/A 002788023923
  • BPI - Antonio Chiongbian Punzalan - C/A 1860-0072-11 (QR)

 

Can I cancel my placed order?

  • You may cancel your order if:
    • The order has not be processed yet 
    • The order has not yet been given to courier

 

Do you accept item exchanges

  • Yes we do allow replacement/exchanges if:
    • Item/s are damaged upon delivery.
    • The size that was delivered is wrong.

 

How do I make an item return/exchange?

  • Products can be exchanged/returned until 5 days after the delivery.
  • If you want to return/exchange an item, kindly send us an email at guppyorders@gmail.com or message at +63927 872 5497.
   Kindly provide the ff:
Order #:
Item for exchange/return:
Reason:

Do you allow refunds?

  • As much as possible, we encourage item exchanges instead.
  • For special cases, kindly send us a message at 0927 872 5497.