FAQs

What are your payment options

  • Cash on Delivery 
  • Bank Transfer or Bank Deposit 
  • GCash
  • Credit/Debit Card (via PayMongo)
  • PayPal

 

How much is shipping?

  • Standard Nationwide Delivery - 150 PHP
  • FREE Delivery - for orders above 1500 PHP

 

How long does delivery take?

  • For Standard Delivery 
    • Metro Manila - 2-3 days
    • Provincial - 5-7 days 
  • We also accept special requests for same day delivery via GrabExpress or Lalamove

 

What are your bank account details? 

  • BDO - Antonio Rafael C Punzalan - C/A 002788023923
  • BPI - Antonio Chiongbian Punzalan - C/A 1860-0072-11
  • GCash - Stefanie Ann C. - 0917 813 7823

 

Can I cancel my placed order?

  • You may cancel your order if:
    • The order has not be processed yet 
    • The order has not yet been given to courier

 

Do you accept item exchanges

  • Yes we do allow replacement/exchanges if:
    • Item/s are damaged upon delivery
    • The size that was delivered is wrong

 

How do I make an item exchange?

  • To make an exchange, kindly email guppyorders@gmail.com or Viber us at 0927 872 5497 with the following details:
    • Complete Name
    • Order Number
    • Phone number and email address
    • Reason for exchange
    • Attach a photo proof for reason of exchange

 

Do you allow refunds?

  • As much as possible, we encourage item exchanges instead.
  • For special cases, kindly shoot us an email at guppyorders@gmail.com) or give us a call at 0927 872 5497.