• All available payment methods supported by Paymongo for Shopify:

1. Visa/Mastercard Card payments via Straight Payments, Hold and Capture Payments, and Save Card
2. E-Wallets via GCash, GrabPay, and Maya
3. Pay via QR Code with QRPH
4. Direct Online Banking via BPI and UBP
5. Direct Online Banking via BDO, Metrobank, and LandBank through Brankas
6. Buy Now, Pay Later via BillEase

• PayPal
• Bank Transfer or Bank Deposit - Bank account details will be provided upon checkout.
• Cash on Delivery - Not available for Same/Next Day Pickup.

• Standard Delivery within Metro Manila - ₱100.00
• Standard Delivery for Provincial Addresses - ₱180.00
• FREE Standard Nationwide Delivery - For orders worth at least ₱4,000.00

Actual rates may vary. Please refer to the shipping costs calculated at checkout.

We aim to process all orders within 1–2 business days before handing them over to our courier partners.

For orders shipped via Standard Delivery, you can expect your order within:

• 1–3 business days for Metro Manila
• 5–7 business days for the rest of Luzon, Visayas, and Mindanao
• 10–14 business days for remote and inter-island areas

Please note that delivery timeframes are estimates and may vary based on your location and current order volume. For an accurate delivery estimate, please refer to J&T Express.

If your order has been shipped and you've received a tracking number, you can track your order here.

For customers in Metro Manila, we offer same-day or next-day pickup from our Guppy Warehouse (in Makati City), available Monday–Saturday, excluding Sundays and holidays:

• Same-day pickup: Order by 4 PM
• Next-day pickup: Order by 11:59 PM

Please note: During peak seasons (e.g., holidays, sale events), delivery may take an additional 2–3 business days. We appreciate your patience and understanding during these busy periods.

You may cancel your order if:

• The order has not been processed yet.
• The order has not yet been given to the courier.

Please contact our customer support via email at guppyorders@gmail.com to cancel your order.

Yes, we allow replacements/exchanges if:

• Items are damaged upon delivery.
• The size delivered is incorrect.

Please contact our customer support via email at guppyorders@gmail.com to exchange your item.

Products can be exchanged within 5 days after delivery, only if they accept the conditions for item exchanges.

To return or exchange an item, please email us at guppyorders@gmail.com. Please provide the following information:

• Order #
• Item for exchange
• Reason for exchange (For exchanges, items must be damaged upon delivery or the size delivered is incorrect.)

We encourage item exchanges whenever possible.

For special cases, please email us at guppyorders@gmail.com with your concern.